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Tax Risk Underwriting Managers Privacy Notice

Effective Date: 01 July 2021


Tax Risk Underwriting Managers (‘we’, ‘us’ and ‘our’) cares about the privacy, security and online safety of our Policy Holder, Brokers and Employees’ (‘you’ and ‘your’) personal information. We as the data controller or responsible party take our responsibility to protect your personal information very seriously. This notice explains how we collect, use, share and protect your personal information, as required by the Protection of Personal Information Act (POPIA). Using our services and any disagreements about your privacy are subject to this notice.

As our business grows and changes, we may need to update this notice to reflect those changes. If changes affect you personally, we will try and contact you directly because it is important to us that you understand at all times how your personal information is used. Please make sure that we always have your latest contact details.

The meaning of processing your personal information

To help you understand this notice, we include the explanations of the terms ‘personal information’ and ‘process’ as used in Protection of Personal Information act (POPIA):

Why we process your personal information

We have to process some of your personal information in order to provide you with our products and services, and also as required by insurance, tax and other legislation. For example: When you buy one of our services or products, we collect your name, contact information and payment information to complete the transaction.

Your personal information is also gathered through our website and other channels we use to distribute, communicate and deliver our services. We use your personal information in order to do the following:

When we share your personal information

In order to provide our products and services to you, we may share your personal information with other insurers, industry bodies, credit agencies and our service providers.

These are some examples of when we will share your personal information:

We will never sell your personal Information or share it with other parties for their own marketing use.

Some information is automatically collected

When you use any of our digital channels like websites and digital apps, we receive and store information generated by your activities (usage data gathered by cookies) and other information that are automatically collected from your browser or mobile device. Most of this data is generally not personally identifiable. However, some of this data, either alone or when linked with other information, may allow your identity to be discovered. We treat this combined data as personal information and we protect it accordingly.

Information collected through online advertising

We use service providers (such as Google, DoubleClick and Programmatic Buying) to help us deliver our banner advertisements and other online communications. To understand which types of offers, promotions and advertising are most appealing to our customers - these service providers may collect and use some of your personal information. This information is aggregated and cannot be linked to you.

These service providers show Tax Risk Underwriting Managers’ ads on sites on the internet, and they use the information stored in cookies based on your prior visits to Tax Risk Underwriting Manager’s website. If you don’t want your personal information to be used in this way, you can opt out of the use of cookies, by visiting any of the following sites:

How we protect your data

We take every reasonable precaution to protect your personal information (including information about your activities) from theft, unauthorised access and disruption of services. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability. We regularly test our website, data centres, systems, and other assets for security vulnerabilities.

However, we cannot guarantee the security of any personal information that you willingly disclose online. Please note that we process and collect your personal information when you use our website, contact us electronically or complete a quotation or application form online. Always keep this information safe and never disclose it to anyone.

Receiving marketing from us

We like to keep our customers informed of the latest products and services offered by us and our service providers. If you do not want to receive marketing from us by contacting us on the details on your policy document or on the details below.

Please note that even if you choose not to receive marketing from us, we may still communicate with you regarding things like security updates, product functionality, and responses to service requests and for other transactional or administrative purposes.

How long we keep your information for

We may retain your personal information, unless you object, in which case we will only retain it if we are permitted or required to do so in terms of Applicable Laws. However, as a general rule, we will retain your information in accordance with retention periods set out in Applicable Laws, unless we need to retain it for longer for a lawful purpose. (For example, for the purposes of complaints handling, legal processes and proceedings.)

Your rights

You can exercise specific rights with regards to the data we hold about you, such as:

In order to fulfil your requests under this section, we may require some details such as:

Your right to lodge a complaint with the Information Regulator

If you are not satisfied with our response to any complaints you raise with us or you believe our processing of your information does not comply with the data protection law, we suggest you contact our Information Officer Tshireletso Tlalang at tel: 0861 473 738 , email

However, you can also lodge a complaint to the Information Regulator, at: Email: / Tel: 010 023 5200 / 082 764 4173

Changes we make to this Privacy Notice

Any changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Notice.

Contact us

If you have any questions, or you want to update your personal information or preferences, please contact our Office on the details below:

Physical address
152 Bryanston Drive
Tel: 0861 473 738